Salesforce
Salesforce Sales Development Representative Professional Certificate
48,179 enrolled
Salesforce

Salesforce Sales Development Representative Professional Certificate

Unlock your potential in tech sales. Build job-ready skills for an in-demand career as an entry-level Sales Development Representative (SDR). No degree or prior experience required.

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(527 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months at 10 hours a week
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(527 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months at 10 hours a week
Earn a career credential
Share your expertise with employers

Overview

  • Articulate the purpose of the Sales Development Representative role and develop strategies for your personal and professional success 

  • Prepare a professional portfolio and develop your personal brand to reflect your performance in the interview process

  • Apply the success-proven principles of the SV Academy Conversational Selling methodology

  • Problem-solve using the best-in-class tech tools of the SDR workflow

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
87 practice exercises

Professional Certificate - 5 course series

What you'll learn

  • Confidently articulate the purpose and power of the SDR role in the tech industry

  • Effectively select strategies and tools for developing a winning professional mindset

  • Justify strategies for time management and prioritization that yield results in your personal and professional life

  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships

Skills you'll gain

Category: Software As A Service
Category: Sales Development
Category: Prioritization
Category: Persistence
Category: Teamwork
Category: Goal Setting
Category: Constructive Feedback
Category: Time Management
Category: Optimism
Category: Sales
Category: Team Building
Category: Growth Mindedness

What you'll learn

  • Develop an understanding of the tech industry landscape in order to cultivate a long term career plan

  • Construct an intimate understanding of your audience and express a personal story that is unforgettable

  • Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates

  • Create a lasting impression through the interview process

Skills you'll gain

Category: Empathy
Category: Storytelling
Category: Sales Development
Category: Non-Verbal Communication
Category: LinkedIn
Category: Social Media
Category: Technical Sales
Category: Branding
Category: Portfolio Management
Category: Interviewing Skills
Category: Rapport Building
Category: Presentations
Category: Verbal Communication Skills
Category: Professional Networking
Category: Technology Solutions
Category: Personal Attributes

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Skills you'll gain

Category: Prospecting and Qualification
Category: Lead Generation
Category: Value Propositions
Category: Cross-Channel Marketing
Category: Consultative Selling
Category: Sales
Category: Cold Calling
Category: Persona Development
Category: Rapport Building
Category: Emotional Intelligence
Category: Sales Strategy
Category: Active Listening
Category: Empathy
Category: Sales Prospecting
Category: Sales Development

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Skills you'll gain

Category: Sales Process
Category: Salesforce
Category: Video Production
Category: Sales Development
Category: Sales Strategy
Category: Customer Relationship Management
Category: Social Media
Category: Customer Relationship Management (CRM) Software
Category: Productivity Software
Category: Sales Enablement
Category: Sales Prospecting
Category: Workflow Management
Category: LinkedIn

What you'll learn

Skills you'll gain

Category: Verbal Communication Skills
Category: Empathy
Category: Communication
Category: Enthusiasm
Category: Branding
Category: Business Communication
Category: Interpersonal Communications
Category: Writing
Category: Professionalism
Category: Sales Development
Category: Constructive Feedback
Category: Relationship Building
Category: Proactivity
Category: Active Listening
Category: Cultural Diversity

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 
ACE Logo

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution. 

Instructors

Noorin Fazal
Salesforce
5 Courses8,784 learners
NaOmi Furukawa
SV Academy
2 Courses57,323 learners
Ernest Owusu
SV Academy
2 Courses57,323 learners
Alicia Mitchell
SV Academy
2 Courses57,323 learners

Offered by

Salesforce
SV Academy

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (8/1/2024 - 8/1/2025)