Did you know that companies using Generative AI in customer success see a significant improvement in customer satisfaction and operational efficiency? Discover how you can leverage this technology to transform your customer success strategies.
GenerativeAI for Customer Success
GenerativeAI for Customer Success
This course is part of AI-Powered Customer Success Specialization
Instructor: Amit Kooner
2,451 already enrolled
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Gain insight into a topic and learn the fundamentals.
4.3
(36 reviews)
Intermediate level
Some related experience required
2 hours to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
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This course is part of the AI-Powered Customer Success Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 4 modules in this course
Welcome to Generative AI for Customer Success! This course empowers customer success professionals and managers to enhance their strategies using Generative AI (GenAI) technologies, transforming your approach to customer success.
What's included
1 video1 reading
This lesson will cover the various ways GenAI can be applied to customer success operations. Topics include enhancing customer engagement, automating support processes, and providing personalized customer experiences. Learners will explore the key capabilities of GenAI tools that can revolutionize customer success.
What's included
2 videos1 reading
This lesson will delve into the potential limitations and ethical considerations when implementing GenAI in customer success. It will address common challenges such as data privacy concerns, integration issues, and the importance of maintaining a human touch in customer interactions.
What's included
2 videos1 reading1 plugin
In this lesson, learners will be guided through the process of creating a comprehensive framework for integrating GenAI into their customer success strategies. The lesson will cover best practices, step-by-step implementation guides, and how to align GenAI applications with business goals to maximize benefits.
What's included
4 videos2 assignments
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3.5 (9 ratings)Offered by
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4.3
36 reviews
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10.81%
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Showing 3 of 36
EG
5
Reviewed on Jan 25, 2025
Could not get better overview of GenAI function in CSM world
CG
5
Reviewed on Apr 25, 2025
Provided a lot of case studies and it's easy to follow, really enjoy it
SM
5
Reviewed on Jun 16, 2025
Super informative. Content is segmented in easy to grasp short courses. Highly Recommend
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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