Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

Vanderbilt University
Skills you'll gain: Prompt Engineering, Microsoft Copilot, ChatGPT, Ideation, Verification And Validation, Succession Planning, Microsoft 365, Target Audience, Business Writing, Responsible AI, Generative AI, Microsoft Teams, Meeting Facilitation, Organizational Leadership, Productivity Software, Strategic Leadership, Complex Problem Solving, Strategic Communication, Business Leadership, Proposal Writing
Beginner · Specialization · 1 - 3 Months
University of Toronto
Skills you'll gain: Bioinformatics, Network Analysis, Biostatistics, Molecular Biology, Analysis, Biotechnology, Data Visualization Software, Database Software, Data Analysis Software, Health Informatics, Data Analysis, Data Synthesis, Statistical Methods, Data Mining, Medical Science and Research, Exploratory Data Analysis, Technical Communication, Life Sciences, Data Processing, Scientific Visualization
Beginner · Specialization · 3 - 6 Months

Pearson
Skills you'll gain: Continuous Delivery, CI/CD, Continuous Deployment, DevOps, Organizational Change, Culture Transformation, Continuous Integration, Application Deployment, Infrastructure as Code (IaC), YAML, Software Development, Performance Metric, Microservices, Operational Excellence, Continuous Improvement Process, Configuration Management, Scripting
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Photo Editing, Adobe Illustrator, Color Theory, Adobe Photoshop, Adobe Acrobat, Typography, Document Management, Graphic and Visual Design, Graphic Design, Photography, Generative AI, Design, Adobe Creative Cloud, Design Elements And Principles, Workflow Management, Productivity Software, Digital Design, File Management, Collaborative Software, Branding
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: TCP/IP, Network Protocols, Network Troubleshooting, Network Infrastructure, General Networking, Network Planning And Design, OSI Models, Computer Networking, Network Analysis
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Tableau Software, Dashboard, Data Visualization Software, Data Visualization, R Programming, Alteryx, Statistical Programming, Data Presentation, Interactive Data Visualization, Data Cleansing, Data Storytelling, Data Structures, Statistical Analysis, Workflow Management, Data Analysis, Scatter Plots, Graphing, Data Manipulation, Data Processing, Data Transformation
Intermediate · Specialization · 3 - 6 Months

University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, AI Personalization, Customer Communications Management, Persona Development, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Infrastructure as Code (IaC), Cloud Management, Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Cloud Computing, Cloud Infrastructure, Virtual Machines, Software As A Service, Change Control, Terraform, System Monitoring, Incident Management, Configuration Management, Release Management, Cloud Storage, Disaster Recovery, Automation, Scalability, Service Level
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Meeting Facilitation, Conflict Management, Sprint Retrospectives, Collaboration, Teamwork, Design Thinking, Continuous Improvement Process, Organizational Effectiveness, Stakeholder Analysis, Taking Meeting Minutes, Organizational Development, Sales Presentation, Communication Planning, Leadership Development, Time Management, Communication Strategies, Data Visualization
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Scope Management, Project Scoping, Stakeholder Management, Project Management, Expectation Management, Project Estimation, Conflict Management, Resource Management, Team Leadership, Verbal Communication Skills, Communication, Project Planning, Change Orders, Work Breakdown Structure, Team Management, Agile Methodology
Beginner · Course · 1 - 3 Months

Universidad de Palermo
Skills you'll gain: Human Capital, Human Resource Strategy, Human Resources Management and Planning, Business Process Management, Business Process, Branding, IT Management, Marketing, Talent Management, Brand Management, Business Process Improvement, Technical Management, Business Economics, Strategic Marketing, Operations Management, Leadership Development, Continuous Improvement Process, Market Dynamics, Economics, Economic Development
Beginner · Specialization · 1 - 3 Months
Google Cloud
Skills you'll gain: Google Sheets, Google Workspace, Spreadsheet Software, Excel Formulas, Data Visualization, Version Control, Collaborative Software, Data Management, Data Analysis Software, Data Sharing, Data Import/Export
Beginner · Course · 1 - 3 Months