IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Customer Insights, Customer Analysis, Employee Surveys, User Feedback, Customer experience improvement, Market Research, Branding, Advertising, Public Relations
Beginner · Guided Project · Less Than 2 Hours

SkillUp
Skills you'll gain: Virtual Teams, Telecommuting, Team Leadership, Team Management, Peer Review, Workplace inclusivity, Rapport Building, Team Building, Management Training And Development, Leadership and Management, Teamwork, Collaboration, Leadership, Collaborative Software, Delegation Skills, Organizational Leadership, Cross-Functional Collaboration, Diversity and Inclusion, Trustworthiness, Communication
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Workplace Bullying Intervention, Law, Regulation, and Compliance, Compliance Training, Workplace inclusivity, Compliance Management, Communication Strategies, Accountability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Security Controls, Threat Management, Cybersecurity, Threat Detection, Cyber Threat Intelligence, Zero Trust Network Access, Cyber Attacks, Application Security, Cyber Risk, Computer Security, Information Systems Security, Data Security, Network Security, Encryption, Multi-Factor Authentication, Cryptography, Authorization (Computing), Identity and Access Management
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Prompt Engineering, Large Language Modeling, Generative AI, Artificial Intelligence, Responsible AI, Visualization (Computer Graphics)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Electric Power Systems, Safety Standards, Safety and Security, Emerging Technologies, Control Systems, Global Positioning Systems, Environmental Issue, Computer Vision, Artificial Intelligence, Algorithms
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Generative AI, Predictive Analytics, Consumer Behaviour, Real Time Data, Automation
Intermediate · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, HubSpot CRM, Business Process Automation, Google Sheets, Workflow Management, Automation, Data Pipelines, JSON, Unstructured Data
Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Food and Beverage, Food Quality Assurance And Control, Nutrition and Diet, Cost Estimation
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, Microservices, Docker (Software), Containerization, Application Deployment, Google Cloud Platform, Software Architecture, Systems Architecture, Cloud Applications
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Audit Planning, Network Security, Disaster Recovery, Cyber Attacks, Business Continuity Planning, Security Testing, Digital Forensics, Infrastructure Security, Identity and Access Management, Database Management, Enterprise Architecture, Database Administration, Compliance Management, Regulatory Compliance, Auditing, Quality Assurance, Cloud Computing, OSI Models, Asset Management, Quality Management
Intermediate · Specialization · 1 - 3 Months

Korea Advanced Institute of Science and Technology(KAIST)
Skills you'll gain: Chemical Engineering, Energy and Utilities, Chemical and Biomedical Engineering, Engineering, Process Engineering, Thermal Management, Environmental Engineering, Sustainable Engineering, Engineering Calculations, Mathematical Modeling
Intermediate · Course · 1 - 3 Months