IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.
Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Diagram Design, Data Flow Diagrams (DFDs), Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Workflow Analysis, Process Improvement and Optimization, Organizational Structure, Real Time Data, Collaboration
Intermediate · Course · 1 - 4 Weeks

IBM
Skills you'll gain: COBOL (Programming Language), Report Writing, Debugging, Programming Principles, Software Testing, Computer Programming, Maintainability, Business Logic, Software Engineering, Data Storage, Numerical Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Network Security, Intrusion Detection and Prevention, Command-Line Interface, Cybersecurity, Information Systems Security, Local Area Networks, Firewall, Windows PowerShell, Hardening, Threat Detection, Linux, Penetration Testing, Network Architecture, Wireless Networks, Vulnerability Assessments, System Configuration, IT Automation, Encryption, Network Analysis, Public Key Infrastructure
Intermediate · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Physical Science, General Science and Research, Research, Scientific Methods, Environment, Ancient History, Peer Review, Laboratory Testing, Timelines, World History
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Disaster Recovery, Business Continuity, Contingency Planning, Threat Management, Incident Management, Incident Response, Risk Analysis, Key Performance Indicators (KPIs), Vulnerability Assessments, Business Risk Management, Crisis Management, Business Analysis, IT Infrastructure, Test Planning, Product Testing, Operational Risk, Business Process, Performance Metric, Cloud Computing, Information Technology Architecture
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Responsible AI, Prompt Engineering, Generative AI, ChatGPT, Education Software and Technology, Design Strategies, Artificial Intelligence, Data Ethics, Content Creation, Professional Development
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Target Audience, Facebook, Advertising, Online Advertising, Social Media Campaigns, Paid media, Marketing, Social Media, Customer Data Management, Digital Marketing
Advanced · Guided Project · Less Than 2 Hours

Skills you'll gain: Microsoft Copilot, Microsoft Outlook, Microsoft Teams, Email Automation, Microsoft 365, Collaborative Software, Productivity Software, Meeting Facilitation, Prompt Engineering, Proposal Development, Calendar Management, Business Correspondence, Microsoft Word, Workflow Management
Beginner · Course · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Education Software and Technology, Differentiated Instruction, Diversity Awareness, Cultural Diversity, Cultural Responsiveness, Blended Learning, Special Education, Pedagogy, Higher Education, Student-Centred Learning, Instructional Strategies, Social Justice
Mixed · Course · 1 - 4 Weeks

The University of Notre Dame
Skills you'll gain: Data Ethics, Analytical Skills, Responsible AI, Big Data, Ethical Standards And Conduct, Machine Learning, Business Ethics, Information Privacy, Artificial Intelligence, Technology Strategies, Social Justice
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Recurrent Neural Networks (RNNs), Artificial Neural Networks, Machine Learning Methods, Deep Learning, Performance Tuning, Natural Language Processing
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Transaction Processing, Hybrid Cloud Computing, COBOL (Programming Language), Mainframe Technologies, Mainframe Computing, IBM Cloud, Cloud Applications, Enterprise Application Management, Application Servers, Application Development, Application Programming Interface (API), Middleware, Business Logic
Intermediate · Course · 1 - 4 Weeks