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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
160,261 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AW

May 27, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

KH

Apr 29, 2022

I think it was a good start at the fundamentals course. For me being out of school so long and technology has come a long way since I graduated high school. So this course helped me start from scrach.

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6951 - 6975 of 10,000 Reviews for Technical Support Fundamentals

By Dheemanth A

Jun 25, 2020

Amazing introductory course to IT Support and Fundamentals ,would definitely encourage everybody to take this course.

By Yuan H L

Jun 4, 2020

I am able to get the basics of technical support and have a better understanding of how an IT support job looks like.

By Michael N

May 29, 2020

Well documented and presented. I really got informed with the content and to all the presenters, that was a good hit.

By G P V

May 28, 2020

it was a great experience .i have learned a lot from this course this was the first time and it wa really encoraging

By John M E

May 6, 2020

I very much enjoyed this introduction to IT. This is a very positive step in furthering my career into the IT realm..

By IDRIS O

Apr 19, 2020

I am super excited to have started this journey into the IT world the future is bright unto the next level for me now

By KARAN G

Apr 19, 2020

The course was really good for basic learners and who want become an IT support person. I really enjoyed this course.

By Andrew B

Apr 13, 2020

Class number 1 complete :). Thank you Google for allowing me to take these course and work towards a new career path.

By RUSHABH S

Apr 4, 2020

This course is amazing. If you want to learn each and every part of IT. This is the course you should definitely try.

By Pramod K

Mar 28, 2020

I loved this course. It is really helpful for me to increase my knowledge. The course is very optimized and engaging!

By Sri G

Jan 11, 2020

Very nice course. I have learned a lot of things about the technical support and ready to perform the job as well as.

By Stefan C

Jan 8, 2020

Extensive in Information necessary to pursue a career in IT. Great structure in Computers in general. Fantastic pace.

By Sheila S

Nov 14, 2019

This is a great course with a lot of great information. I am very excited to keep learning with the next few courses.

By Brion T

Sep 26, 2019

This is a great course. Very informative, set in easy to achieve segments, and easy to fit into the busiest of lives.

By Alexander H

Mar 11, 2019

The course makes me more confident; information is clear and I feel like my positive experience becomes a motivation.

By Amit K

Feb 28, 2019

It covers all fundamental concepts which i loved. It also allowed me to look into academic perspective of the topics.

By Bryan N

Aug 21, 2018

Great way to start the journey into technical support. Classes are easy to follow and you can learn at your own pace.

By Kenneth H

Aug 4, 2018

I believe the course introduces the student to very important, basic IT concepts in a way that is easy to understand.

By Jasmine M

Jul 28, 2018

Totally loved this course. I learned so much and they allow you to review at anytime. Thank you Google, and Coursera.

By Hugo D

Apr 23, 2018

Great intro to the course! I thought it would be a daunting task to achieve, but I made it!

thanks Google and Coursera

By Robbi H

Mar 26, 2018

The classes are easy to understand and start from the beginning. The material is straight forward and easy to follow.

By Fabiano F

Mar 28, 2025

Aprendi muitas habilidades neste curso que farão total diferença não só no meu trabalho, como também no meu dia dia.

By Cody B

Jan 31, 2024

very awesome course that helped me refresh what i knew about computers and added more onto the knowledge base i had.

By Cosme F

Aug 15, 2023

Excelente como curso introductorio, soy docente y es muy parecido al enfoque que uso en mis clases... excelente !!!