This course provides a thorough foundation in networking concepts, including LAN, WAN, WLAN, and both IPv4 and IPv6 addressing. You’ll master the setup and management of network devices, firewalls, DNS, and DHCP, ensuring seamless connectivity and robust security for any environment. The course also covers user and resource management, teaching you how to implement directory services like Active Directory and cloud platforms, configure group policies, and manage shared drives and cloud storage. You’ll gain practical skills in password management, multi-factor authentication, and verifying permissions to safeguard sensitive data. Hands-on lessons guide you through troubleshooting connectivity issues using essential commands and tools across Windows and Mac systems. By the end of this module, you’ll be equipped to support users, secure networks, and manage resources with confidence.
Cisco Certified Support Technician IT Support 100-140 Unit 6
This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization
Instructor: Pearson
Included with 
Recommended experience
What you'll learn
Understand and configure networking fundamentals, including LAN, WAN, WLAN, IPv4, and IPv6.
Manage users, resources, and permissions using directory services, group policies, and cloud platforms.
Implement security best practices, including password management and multi-factor authentication.
Troubleshoot network connectivity and verify configurations using essential commands and diagnostic tools.
Skills you'll gain
- Technical Support and Services
- Security Controls
- Authorization (Computing)
- Firewall
- Network Security
- Network Administration
- User Accounts
- Microsoft Windows
- Computer Networking
- Dynamic Host Configuration Protocol (DHCP)
- Active Directory
- Network Support
- Local Area Networks
- Mac OS
- Multi-Factor Authentication
- Network Troubleshooting
- Network Protocols
- Group Policy
- Network Infrastructure
- TCP/IP
Details to know
Add to your LinkedIn profile
September 2025
3 assignments
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
In this module, you’ll learn about general connectivity and network-based resources, including what a network is and how to connect to one. You’ll explore the fundamentals of network operations and discover the benefits of connecting computers to a network. You’ll also dive into IP version 6, understanding how devices are identified on a network and how to verify connectivity. These concepts will help you design and manage networks of any size with confidence.
What's included
39 videos3 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Explore more from Support and Operations
Why people choose Coursera for their career
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,