Service Integration and Management (SIAM™) is an essential strategy in today’s complex, multi-vendor IT environments. It enables organizations to align diverse service providers under a single management framework, improving collaboration, accountability, and business value.

In this course, you will explore the foundational concepts of SIAM, including its structures, principles, and practical implementation strategies. Through a structured learning path, you’ll develop the skills to manage service integration effectively using the SIAM roadmap, models, and aligned frameworks. What sets this course apart is its balance of theory and real-world application. You’ll gain insight into proven SIAM practices, industry-aligned roles, and actionable strategies for overcoming integration challenges and managing risk. This course is ideal for IT service management professionals, consultants, and leaders seeking to optimize service delivery across complex ecosystems. A foundational knowledge of service management frameworks like ITIL or COBIT is recommended. By the end of the course, you will be able to define SIAM principles, evaluate integration models, apply the SIAM roadmap, and design effective service structures and governance models. Copyright © 2021 Claire Agutter The author has asserted the rights of the author under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work. First edition published in 2017 by Van Haren Publishing. Second edition published in the United Kingdom in 2021 by IT Governance Publishing. Every possible effort has been made to ensure that the information contained in this course is accurate, and the publisher and the author cannot accept responsibility for any errors or omissions, however caused. Any opinions expressed in this book are those of the author, not the publisher. Websites identified are for reference only, not endorsement, and any website visits are at the reader’s own risk. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the author. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher or, in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publisher at the following address: IT Governance Publishing Ltd Unit 3, Clive Court Bartholomew’s Walk Cambridgeshire Business Park Ely, Cambridgeshire CB7 4EA United Kingdom www.itgovernancepublishing.co.uk