Standard Operating Procedure

A Standard Operating Procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. Coursera's SOP catalogue teaches you about the design, implementation, and maintenance of SOPs, which aim to achieve efficiency, quality output, and uniformity of performance while reducing miscommunication and non-compliance to industry regulations. You'll learn principles of effective SOP writing, designing SOPs tailored to various industries, establishing SOPs that ensure regulatory compliance, and methodologies for SOP review and revision. This skill is critical for those working in regulated industries, project management, operations management, and anyone seeking to standardize processes within an organization.