Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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Results for "service management"

  • Status: Free Trial

    Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

  • Status: Preview

    Skills you'll gain: Marketing Automation, Sales Management, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Microsoft 365, Resource Allocation, Microsoft Teams, Sales Operations, Lead Generation, Service Management, Marketing, Customer Data Management, Power BI, Customer Service, Customer Insights, Scheduling

  • Status: Free Trial

    Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer experience strategy (CX), Healthcare Industry Knowledge, Product Marketing, Service Management, Innovation, Customer experience improvement, Revenue Management, Business Marketing, Marketing, Health Care

  • Status: Free Trial

    Skills you'll gain: Google Workspace, Gmail, Google Gemini, Email Automation, Service Management, Scripting, Automation, Document Management, Collaborative Software, Configuration Management, Data Sharing

  • Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

  • Skills you'll gain: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

  • Status: Preview

    Skills you'll gain: Package and Software Management, Command-Line Interface, Linux Commands, Linux, Linux Administration, Unix Commands, Data Storage, Operating Systems, Remote Access Systems, Operating System Administration, TCP/IP, File Management, Service Management, General Networking, DevOps, Network Security, User Accounts

  • Status: Preview

    Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

  • Skills you'll gain: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: Operations Management, Process Improvement, Revenue Management, Process Analysis, Business Operations, Lean Six Sigma, Operational Performance Management, Lean Methodologies, Operational Efficiency, Continuous Improvement Process, Service Management, Quality Management, Strategic Planning, Capacity Management

  • Status: New

    Skills you'll gain: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage

  • Status: Free Trial

    Cisco Learning and Certifications

    Skills you'll gain: File Systems, Endpoint Security, Linux, Operating System Administration, Microsoft Windows, Windows PowerShell, Linux Administration, Windows Servers, Operating Systems, Linux Commands, Network Administration, Active Directory, System Monitoring, System Configuration, Network Security, Security Controls, Command-Line Interface, Malware Protection, Service Management

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